ServiceNow Development Supervisor - Hybrid (66646)
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- 24143333 Requisition #
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- 5 days ago Post Date
Why live in Helena, Montana?
· Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide.
· It is a relatively quiet place to call home where small-town living collides with outdoor adventure.
· Helena has a rich history and was originally founded as a gold camp during the Montana gold rush.
· Learn more about moving to and/or living in Helena, Montana here.
In this position you will be afforded the opportunity to telework, however there will be required weekly in-office day(s) in Helena. Specific conditions will be outlined as part of the job offer and must adhere to state policy.
Why should you keep reading and consider working here?
Do you want to be part of an exciting new challenge to modernize state government, and have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government? We offer an innovative and collaborative work environment where employees are valued and supported. This is a unique opportunity to become a forerunner of change to better serve Montanans across the state with digital technology. (You can learn more about SITSD here.)
What is this career opportunity?
Join the State of Montana's Information Technology Services Division as our new ServiceNow Development Supervisor and play a key role in modernizing state government. In this leadership position, you'll guide a team of talented professionals responsible for ServiceNow business analysis, solution architecture, and development. You'll collaborate with our business partners to drive digital transformation initiatives and enhance service delivery across state agencies.
As a successful candidate, you'll need strong soft skills and business acumen to understand how IT can enhance business for our partners. Your responsibilities will include:
- Oversee the analysis and evaluation of current business processes and user needs to determine the best solution for planned projects on the ServiceNow platform.
- Ensure the team follows best practices throughout the development process.
- Work cross-functionally with the ServiceNow platform team to maintain adherence to platform standards and architecture.
If you're passionate about leveraging technology to improve public services and ready to lead a dynamic team, we want to hear from you.
What are we looking for?
Education and Experience:
· A Bachelor’s degree in Information Technology, Computer Science, or Business; AND
· 2 years or more supervisory experience; AND
· Applicable experience utilizing SAAS/PAAS to support business needs; OR
· Alternate combinations of education and experience will be considered on a case-by-case basis.
Preferred:
o ServiceNow platform;
o Scaled Agile Framework (SAFe)
Competencies:
Knowledge of:
· Business Analysis;
· Software Development Lifecycle (SDLC);
· Software development processes;
· Accessibility standards;
· SAFe/Agile;
· Organizational Change Management (OCM);
· Budget Management;
· IT Governance;
· Digital government;
· ITIL.
Ability to:
· Perform common supervisory functions such as: hiring, performance management, goal setting, task assignments, and overall vision for the section;
· Provide exceptional customer service and communication to technical and non-technical individuals;
· Supervise highly skilled and technical team members in a project-driven environment;
· Manage ongoing project work with day-to-day support requests;
· Identify problems, emerging issues and trends, and establish strategies to address them;
· Execute on business strategies;
· Assume a lead role on critical projects from beginning to end;
· Manage full software development lifecycle from discovery through deployment;
· Work cross-functionally with the ServiceNow platform supervisor and team;
· Utilize strong soft skills for effective engagement management with business partners;
· Lead Organizational Change Management (OCM) efforts to ensure strong OCM plans for projects and clear and timely communications to internal and external customers regarding routine and ad hoc updates.
Does this sound like you?
Please tell us how and why by submitting your resume and cover letter. (Please Note: You do not need to complete the “work experience” or the “education & certifications” portion of the application process in our recruiting system. You only need to upload the requested documentation.)
What can you expect from us in return for your hard work?
Ø Look here to see the additional benefits! They include:
o Work/life Balance
o Health Coverage
o Retirement plans
o Paid Vacation and Sick Leave and Holidays
o And more…
Ø Public Service Loan Forgiveness (PSLF) – Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualify!
Other important information to be aware of.
· This position requires the successful completion of a criminal background check.
· Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.
