Quality Assurance Specialist

Our services impact EVERY Montanan!

MISSION STATEMENT            

To be the nation's most citizen oriented, efficiently administered, state tax agency.             

The Montana Department of Revenue administers nearly 40 state taxes, oversees property appraisals, and regulates alcohol, cannabis, and unclaimed property programs. The Cannabis and Alcohol Regulation Division enforces regulatory laws, distributes distilled spirits, and promotes responsible use of alcohol and cannabis.

What We Can Offer You

The State of Montana's comprehensive benefits package includes:

• Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits.

• Free health care for employees and eligible family member at Montana Health Centers.

• Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources.

• Retirement plans- The State currently contributes 9.17%, vested after 5 years of continuous employment.

• Paid vacation- starting at 15 days a year.

• Sick leave- 12 days a year.

• 11 holidays, including a floating holiday, which can be used any time.

• Flexible hours.

• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue.

DUTIES

Job Overview:

This position resides in the Cannabis and Alcohol Regulation Division of Department of Revenue.  Duties include developing and maintaining internal controls to safeguard division assets. This includes assuring compliance with regulations and professional standards. The position acts as a quality assurance specialist by reviewing division work, creating processes and procedures, and recommending business process improvements based upon internal reviews. The incumbent is also the point of contact and is responsible for communicating and coordinating all external audits for the division. The position will recommend training curriculum based on internal and external review findings. The position does not supervise other staff.

Knowledge of:

• Program support processes, procedures and methods

• Word processing

• Spreadsheet and database systems

Skills in:

• Research and analysis

• Quality assurance methods

• Accuracy and attention to detail

• Conflict resolution & customer service

• Microsoft programs and other database applications

• Written, verbal, and interpersonal communication

You would be a great fit for this position if you:

• Demonstrate self-motivation

• Follow instructions

• Provide timely customer service

• Handle multiple priorities under deadlines

• Work independently with little supervision

• Perform in-depth research

To be considered for any DOR position, applicants must complete and submit their application online and upload any required documents. Successful applicants are required to successfully pass DOR tax and background check(s). DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

***This is an incomplete list of job duties. For a complete job description please contact Human Resources. (dorhr@mt.gov or 406-444-9858)

(All computer systems and tax guidelines will be trained on the job.)

REQUIRED APPLICATION MATERIALS

Please submit the following application material:

• Resume

• Complete state application

Submissions incomplete or missing relevant materials will not be reviewed or considered. Materials submitted but not requested will not be considered in the selection process. When attaching documents, mark each as” relevant” to ensure they are viewable.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Special Requirements

Eligibility for employment will be subject to the following:

• Criminal Background Check. Circumstances involving convictions will be reviewed

• Tax status must be current. Circumstances involving tax status issues will be reviewed

Working Conditions

• Work hours may exceed 40 hours from time to time, including weekends.

• Office environment.

• Lifting is infrequent, less than 15 pounds.

• Travel is required, must have a valid driver’s license.

REMOTE/TELEWORK: This position may be eligible to work from an approved worksite; however, the successful candidate must be a primary resident of Montana as a condition of employment. This position would be required to report to the Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor's approval to participate in the DOR Telework Program. Full-time teleworking is not available.

Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Effective May 26, 2026, this agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/ .

Eligibility to Work: In accordance with the Immigration Reform and Control Act, the person selected must produce within three days of hire documents that show authorization to work in the United States. Examples of such documentation include a birth certificate or Social Security card along with a driver’s license or other picture I.D., or a U.S. passport, or a "green card".  The State of Montana does not sponsor.

Special Information:  Candidates must be eligible to work in the United States.  A valid driver's license is required with less than 12 conviction points in the most recent completed 36 months. 

Successful applicants are required to successfully pass DOR tax and background check(s).