Tour Guide
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- 26142603 Requisition #
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- 2 hours ago Post Date
The Montana Historical Society (MTHS) seeks an energetic and talented person for the position of Seasonal Tour Guide. If you believe understanding the past is imperative to creating the future, you may find this position is a good fit. The person sought for this position will be a positive representative of the Montana Historical Society to the public, and will embody the MTHS culture of excellence, teamwork, professionalism, and passion for the work we do.
The ideal candidate is a motivated person, passionate about sharing Montana history, art, and architecture with members of the public, from pre-school-aged students to senior citizens.
Function: Under the direction of the museum education officer, this position is responsible for offering tours of the Original Governor’s Mansion, the Capitol, and the Heritage Center.
Other: The Tour Guide will work a flexible schedule up to 25 hours per week during peak tour months (the summer and legislative session) and fewer hours during slow periods. Weekend work will be required.
Come join us at the MTHS where we work together to share Montana’s stories and inspire exploration!
Representative Duties:
The position will provide tours of the Original Governor’s Mansion (OGM), Montana State Capitol, and the Montana Heritage Center. Duties include but are not limited to:
Mastering the content associated with the historic sites and exhibits
Delivering accurate and captivating programming relevant to and about the sites
Tailoring tours so that they focus on visitor interests, needs, or preferences
Engaging audience members through a variety of interpretative techniques
Facilitating interactive, experiential learning opportunities
Listening to visitors and fostering social experiences and interactions
Managing group dynamics within an interpretive experience
Support public events like lectures, conferences and children’s programs
Taking appropriate measures to protect visitors, personnel, and the organization from risk and loss
Completing daily reports and compiling information
Responding to visitor complaints or concerns while demonstrating tact and diplomacy
Fielding questions on controversial issues
Performing self-assessments to determine what to build on and how to improve
Demonstrating professionalism in appearance, attendance, demeanor, and representation of the organization
Work closely with MTHS tour and security staff to provide high-quality visitor services
Education:
· High school diploma or equivalent
Experience:
One-year experience in customer-service oriented industry
Public speaking, teaching, interacting with children and/or providing tours
Other combinations of education and experience may be considered
Knowledge of:
Public speaking, teaching, interacting with children and/or providing tours
Skills In:
Strong listening and people skills
Ability to:
Utilize public speaking techniques to effectively express ideas and concepts to a wide range of audiences
Perform a variety of interpretive techniques (for example, asking visitors questions, posing thought experiments) in order to engage a wide range of audiences
Accept constructive feedback and guidance
Work as a team member
Perform self-assessments to determine what to build on and how to improve
Learn new interpretive techniques to engage audience members
Minimum Physical/Mental Requirements:
Prolonged periods of activity
Able to speak for long periods of time
Standing for long periods of time
Work weekends, holidays, and special events
Able to lift 20 pounds
Hours of Operation:
The Montana Heritage Center operates seven days a week and is open all holidays except Thanksgiving and Christmas.
As an employee of the Montana Historical Society your work hours may fall outside the regular Monday to Friday 8:00 a.m. to 5:00 p.m.
Required Materials:
The following documents must be submitted to be considered for this position (be sure to mark each attachment as relevant):
Cover Letter
Resume
State of Montana Applications
Montana Historical Society is participating in E-Verify to Confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/.
