MAP Case Manager

REQUIRED SKILLS AND COMPETENCIES:

Candidates must demonstrate the ability to:

• Case management and prioritization: Candidates must demonstrate the ability to manage multiple participants, track progress, prioritize tasks, and meet deadlines in a dynamic environment.
• Regulatory application and compliance: Candidates must demonstrate the ability to interpret and apply laws, rules, and contractual agreements, ensuring adherence to program and regulatory requirements.
• Records management and reporting: Candidates must demonstrate the ability to maintain accurate records, manage data in electronic systems, and prepare clear, concise reports for decision-makers.
• Confidentiality and ethical judgment: Candidates must demonstrate the ability to handle sensitive information appropriately and apply privacy laws, policies, and sound judgment in all situations.
• Problem solving and critical thinking: Candidates must demonstrate the ability to analyze issues, identify root causes, and develop practical, compliant solutions using data and evidence.
• Interpersonal and communication skills: Candidates must demonstrate the ability to communicate effectively with diverse audiences, build professional relationships, and convey complex information clearly and respectfully.
• Team collaboration and accountability: Candidates must demonstrate the ability to work collaboratively, contribute to a consistent team approach, and support shared program goals.
• Technology proficiency: Candidates must demonstrate the ability to use office software and case management systems to track, manage, and report information effectively.

MINIMUM QUALIFICATIONS (Education and Experience)

• Demonstrated experience managing cases, projects, or workloads that require tracking progress, enforcing requirements, or ensuring compliance with established standards.
• Experience interpreting and applying laws, rules, contracts, or policies in a professional setting.
• Proficiency using Microsoft Office applications and the ability to learn and effectively use case management or database systems.
• Strong written and verbal communication skills, including experience explaining requirements and documenting detailed information for diverse audiences.
• Experience handling confidential or sensitive information with discretion and in compliance with privacy requirements.
• Ability to work collaboratively while exercising independent judgment and decision-making within established guidelines.
• A degree in Human Services a closely related field may supplement relevant professional experience but is not a substitute for demonstrated skills and competencies in the areas noted above. Equivalent combinations of education and directly related experience will be considered.

HOW TO APPLY FOR THIS OPPORTUNITY:

A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed.

Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.

Tip: When attaching your resume, cover letter or other required documents you must mark the attachments as “RELEVANT” or we will be unable to view your documents.

Required application materials:

• Cover Letter - Your Cover Letter should explain how your experience and education meet the identified required skills and competencies, with examples that demonstrate your qualifications.
• Resume - include all work experience you have held that would help you qualify for this position, including duties, dates of employment.

Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application.

All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents.

If you need an accommodation with the application process, please contact the HR office.

BENEFITS:

Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great state here.

See our other incredible benefits here. These are some of our benefits just to name a few:

• Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
• 38 paid days off a year including vacation, sick leave and holidays.
• Military leave: You’ll get up to 15 days of military leave with full pay.
• Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises.
• Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click here to learn more.
• Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
• Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary.  A third optional 457(b) deferred compensation plan is also available. – Click here to learn more.
• Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click here to learn more!
• Career progression, training opportunities and room for professional growth.
• State employee discounts at various businesses across the state.

*This position may be covered by a Voluntary Employee Beneficiary Association (VEBA)

E-Verify: This agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/