Client Service Coordinator

Qualifications for this Career Opportunity

• Knowledge of public assistance programs and eligibility requirements.

• Knowledge of customer service principles, practices, and positive public relations.

• Detail oriented, time management, and multitasking skills.

• Ability to adhere to confidentiality and proper release of information.

• Meet minimum qualifications:

  • Associate’s degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center etc.

  • OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.

  • OR related bachelor’s degree and 2 years job related experience.

How to Apply

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Additional Information

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.