About the Montana Veteran Affairs Division

The Montana Veteran Affairs Division (MVAD) is dedicated to serving Montana’s veterans and their families by connecting them with earned federal and state benefits, managing the State Veterans Cemeteries, and providing outreach and advocacy across the state. MVAD works in partnership with federal, state, and local organizations to ensure veterans receive the services and recognition they deserve.

About the Veteran Services Bureau

The Veteran Services Bureau provides free assistance to veterans, their dependents, and survivors in applying for and accessing benefits through the U.S. Department of Veterans Affairs. VSOs serve as accredited representatives who guide veterans through complex claims processes, ensure accurate documentation, and advocate on behalf of veterans to secure benefits such as compensation, pension, healthcare, and burial assistance.

About the Veteran Service Officer

The Montana Veteran Affairs Division is seeking a Veteran Service Officer (VSO) who has exceptional multitasking abilities and strong attention to detail. This position is located in the Great Falls Veteran Service Office and serves as a case manager for veterans’ benefits claims. This position is responsible for managing veterans service operations in the service office’s assigned outreach area, preparation, submission, and monitoring claims, and serves as an advocate for veterans/veteran family member clients throughout the associated processes. This position reports to the Great Falls Veteran Services Supervisor.  

This position is in the Veterans Services Officer Career Ladder. Placement and advancement to each career level are determined by job performance, attainment of required certifications and accreditation, and achievement of the minimum qualifications for each level.

The following items must be submitted with the online state application form to be considered (be sure to mark your attachments as relevant):

·         Cover Letter

·         Resume

Key Responsibilities:

·         Track, analyze, and report monthly, quarterly, and annual statistics, including but not limited to claims production, financial impact, administrative data, and demographic information.

·         Assess veterans’ individual needs and circumstances to identify eligibility for benefits, services, and entitlements.

·         Establish and manage veterans’ cases through all stages of the claims process, ensuring timely follow-up and accurate documentation.

·         Research and review medical records, prior claims, and supporting documentation to identify additional or alternative benefits and substantiate claims.

·         Prepare, review, and submit claims for federal processing, conducting quality assurance checks to ensure accuracy, completeness, and compliance with program requirements.

·         Represent veterans in the appeals process by interpreting and presenting information to support claims for the full benefits and entitlements available.

·         Advocate for veterans and conduct outreach to increase awareness of available benefits and services.

·         Represent the agency at meetings, conferences, and veterans’ events hosted by partner organizations and other external entities.

·         Direct service delivery to ensure responsive support for veterans and compliance with program guidelines and applicable state and federal laws and regulations.

·         All other duties assigned by the Great Falls Supervisor and North Regional Veteran Service Officer.