Records and Policy Specialist

Qualifications for this Career Opportunity

• Ability to provide a high level of service delivery by acting on what is necessary to ensure customer satisfaction while maintaining confidentiality of sensitive information.
• Ability to solve problems using judgement and maintain a professional attitude when dealing with emotional or controversial subjects.
• Knowledge of the structure and functions of state government and the Department of Public Health and Human Services.
• Ability to clearly present information both verbally and in writing and to listen, read, clarify, comprehend and interpret complex information on a wide variety of issues.
• Meet minimum qualifications:
• Bachelor’s degree in social work, business, or directly related degree
• Other combinations of directly related education and experience may be considered on a case-by-case basis.
• Related experience including office administrative experience in a governmental environment working with highly sensitive and confidential information and situations.  

How to Apply

To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.

• Cover Letter
• Resume
• References

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Additional Information

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.

This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2025 and on July 1, 2026.

This position supports the Child and Family Services Division which includes the following cities: Helena, Kalispell, Missoula, Butte, Bozeman, Billings, and Miles City. The primary location for this position is open for consideration contingent on available workspace.