Client Service Coordinator (30002)

What You Can Offer Us

• General knowledge of social problems, cultural and human behavior; community based and/or statewide assistance programs and eligibility requirements. 
•  Knowledge of customer service principles, practices, and positive public relations.
•  Ability to interview clients of diverse socioeconomic backgrounds and temperaments and process documents related to financial or confidential histories of clients.
• Ability to use computer applications to input, retrieve, and analyze information.
• Meet minimum qualifications:
  •  Associates degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social service programs and/or health, financial loans, unemployment, collections, call center, etc.
  • OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.
  •  OR Related bachelor’s degree and 2 years job-related experience.
  •  Other combinations of education or experience may be substituted. 
• Preferred: experience working with tribal government entities and/or other organizations of native peoples. 

For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact Colleen Rogan at crogan@mt.gov.

How to Apply

To be considered for any DPHHS position, applicants must complete and submit their application online. Successful applicant(s) are required to successfully pass all DPHHS specific background check(s) relevant to each position. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. This office location operates within an Indian Reservation. Applicants claiming Indian employment preference as set forth in Section 2-18-111, MCA, shall claim the preference in writing and submit it if the vacancy announcement is open, or it will not be valid.

This requisition is open until filled with frequent screening of applicants.